Frequently Asked Questions
General
Check-in is at 3:00PM and check-out is at 12:00PM.
Late check-out is allowed however subject to room availability. It is advised to check-out on time to avoid surcharge fees.
We’ll do everything possible to accommodate your request. Please note all special requests in the “Add comment” area when making a reservation on our website.
It is approximately 10-minute drive from KKIA.
You may take an airport taxi or book a Grabcar service to get to Sutera Harbour Resort. Simply inform your driver to take you to The Magellan Sutera or The Pacific Sutera.
The nearest shopping mall is IMAGO Mall, Riverson The Walk, or Sutera Avenue which is accessible 10 minutes by foot, or 5 minutes by car. Kota Kinabalu City Centre is a 7 minute car ride from the resort, and covers most tourist attraction such as the Filipino Market, Gaya Street Saturday & Sunday Market, the Atkinson Clock Tower, and Jesselton Ferry Terminal. Tanjung Aru Beach is also a 5-minute car ride from the resort where you can catch the famous Bornean Sunset first-hand.
A Tourism Tax of MYR 10.00 nett per room, per night applies to foreign passport holders arriving from 1 January 2023 onwards. This is collected by the hotel on behalf of the government upon check-out, and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted.
Pets are not allowed.
Transportation can be arranged to and from the Kota Kinabalu International Airport at the following rates:-
• Seat-In-Coach – RM 40.00 nett per person (one way)
• Limousine – RM 350.00 nett per car per way (up to 3 persons with luggage)
Kindly note that a 50% surcharge will be levied on top of the rates quoted above for transfers arranged at the hours stipulated below:-
• From 10:00 pm to 7:00 am for Seat-In-Coach and Limousine
Kindly find the schedule here