Guest Review

Amazing  - We came here For dinner we love the hotel place cozy and good ambience. Good For relaxing and discussion

The service staff the most outstanding they are all friendly... Read More Lela.Trenica.Annnie ,Darwin and especially sanipa she is very courtsy and kind always give a warn smile to us

5 star service despite pandemic  - Stay here for my quarantine in July which is compulsary due to my work. Service is great despite all with the mask, face shield, gloves, apron. Room is nice with... Read More the sea view. They provide you with the full amenities except no service as in room cleaning as you are on quarantine. Just request for clean sheet, towels and all will be send to you. Meals are given 3 times daily and you can request if you are on specific diet. Nicely portion. If you crave for something you still can order thru their room service or you can still order thru grab. Will be back again here soon.

Good  - Have a great dinner here with my wife , really appreciate and thanks for the arrangement from a senior waiter named Kak Sanipa
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Delicious meal and comfortable atmosphere.  - Cafe Boleh offers excellent food.
The waiters n waitresses are very friendly and polite.
Sanipa and Azmi are especially kind and helpful.

I always recommend this... Read More restaurant to my friends. This restaurant is highly recommended. I always like to come here

Amazing meal  - Came here with my friends. Had a very good experience here.

One of our friend from Canada having holiday just a fews day we came to have meal,
... Read More /> We like this cafe restaurant the staff are good helpful and friendly Sanipa, Natalie and also the leader Mr Azmi - he is very kind and Sanipa make our day happy the way they welcome us

I certainly recommend more friends and family
This coming 6th of July we'll come again for next dine in

Best babymoon staycation  - I enjoyed every single time here at the magellan sutera harbour. We enjoyed the complimentary romantic dinner, complimentary bowling games, complimentary cruise and complimentary cruise. The room with sea view... Read More was awesome! Dinner at Al Fresco (the pizza especially) is super yummy and breakfast is even yummier! My husband and i were so happy and looked forward to every meal we are having here at the magellan. The hospitality and the staff were all nice and welcoming. They catered to our requests timely and even called our room upon check in to ensure that everything about the check in process and the room was okay. They also notified us on the reschedule of our cruise date/time as it was raining on our supposed cruise date. They took they responsibility well to call us an hour before to get us a new time/rebook for the cruise. The ambience of the hotel was super cozy that my pregnant self don’t want to leave the hotel. Thank you again The Magellan for the awesome stay! Will definitely come here again for our next stay in KK!

Awesome place, definitely the top choice  - Very friendly receptionist and a warm welcome given by the bellman. Stayed in the Junior Suite and was awesome. Despite buzy the staff was very welcoming and ensured our request... Read More were fulfilled. Atmosphere was awesome and the family really enjoyed the sumptous breakfast. Will definitely be back again. The best place to relax in KK

Best Family staycation  - Pros: 1. Experiences are Beyond our expectations. We spent most of our time in the room. The kids are enjoyed the Seaview room, outdoor pool. 2. GSA on duty (Martina)... Read More are professional handling guests during difficulty period since Covid 19 with new normal, staff are offering help all the time. (tips given for sure)
3. Locations are accessible to city.
4. Rooms can be access via stairs because near to pool, restaurants, spa, sunset view, Seaview, can see the cruise from our room.

Con's: Need to wait more than 15 minutes from check in time as promised. Since there was a technical problem. (acceptable)

The room that we requested are not available. But GSA (Martina) managed to give us nice room with a lovely view. Thank you for the best assistance ever.
Overall we enjoyed our 2nd staycation in here. Definitely will stay back again. Hopefully more promo room rate for staycation in the future.

Awesome!  - The stay was nice. We arrived just nice for the complimentary cruise time arranged 1 day ahead, so after a quick check in process, we headed straight to the marina... Read More without going up to the room first. It was a quick 30mins ride and even though KK’s weather was not so good at this point of year (it was drizzling all along!), we still enjoyed them very much.

The room was also nice with a sea view and an awesome sunset even though it was, as mentioned earlier, raining softly. The bathtub was also a plus to soak in after a long day we had driving from kudat. We ordered in room dining and it was quite good. After dinner, we headed straight to bowl and almost had the alley all to ourselves that night! It was a complimentary 1 game for 2 persons and we ended up paying for 2 more games after that, it was so much fun! Just remember to bring your own socks or you can buy them along with renting your bowling’s shoes there. A shout out to the adik working at the bowling alley for his dedication and well mannered and friendly service whilst we were there even though it was almost closing time :P

Breakfast was not so crowded since we were there during weekdays and the buffet was delicious! We havent had the time to try the swimming pool but it was quite big (i think it was 1.4m for adults’ portion of the pool).

All in all, the stay was awesome and we wont hesitate to come again next time.

Travel  - We come by group from china tour for holiday we likes this hotel the environment very nice and atmosphere and very friendlly staff helpful Sanipa, we will come next... Read More visit stay in this hotel the restaurant staff Lai and Lela especially Sanipa very good to our group

Had a great time  - We had a great time at the pacific sutera pool. Harnah, Irfan, Romaina, brendon, mcd and Reo were terrific host at the pool where we spent most of our time.... Read More Thanks!

Facility is huge. Breakfast was a good spread.

The room however needs to be refreshed. They are rather old.

Memories lived forever!  - It was my daughters birthday month and we surprised her with a staycation at Pacific Sutera. The minute we walked in, it felt like home away from home. ... Read More Service staff were courteous and friendly. Kids loved the pool experience and made new friends along the way. Enjoyed some snacks and drinks while watching the sunset. What a view indeed! Cafe Boleh was our dinner destination which, the international buffet selections was perfect. To my surprise, they've even arrange a birthday crew to sing along while presenting the scrumptious cake to the birthday girl. Man, how do you beat that kind of service level! Finishing off the day, we went up to Horizon and enjoyed great music by resident DJ. Dozing off in the comfy of our room and I must say, memories like this lived forever. Thank you Pacific Sutera for a wonderful experience XOXO

great place to holiday with family  - Facilities, swimming pool were cool and beautiful rooms with great seaview . There was a accommodating staff, willing to help with a smile, friendly and cute. help us to... Read More check in and checkout. Haliza at frontdesk she was very helpful and polite