Careers

A Rewarding Career Begins Here

Pacific Sutera Hotel

What better way to see if the career path you have chosen is right for you? If you are an undergraduate seeking an understanding of the hospitality industry, our Hotel and Resorts offers an Internship Program that provides practical work experience at:

  • Sutera Harbour Resort
  • Sutera at Mantanani

This position will gain hands-on, relative experience and skills while working in one of the following departments:

  • Housekeeping
  • F&B Services
  • F&B Culinary
  • Engineering
  • Front Office
  • Sales & Marketing
  • Accountancy

If you are ready for this challenge, then we are ready for you.

Requirements:

  • Open to all student who is taking hospitality program or related field, local or international students studying in Sabah.
  • Student must be ready to work on shift.
  • Must be service-minded and have a can-do attitude.
  • Must have NRIC for local student.
  • Must be at least 18 years old and not more than 25 of age.
  • Provide Student Biodata/Resume with latest photo
  • Please attached Official Internship Letter from Universities/Colleges.
  • For International Application, please do provide copy of:
    • Valid student visa (under the institution of study.
    • Valid passport for international student.

Interested? Please email your resume to dorin.sembeh@suteraharbour.com.my and charlotte.jumil@suteraharbour.com.my
Phone : +60 88 303 281 (Direct)

The Guest Relations Officer - Chinese Speaking is responsible for ensuring all Chinese-speaking guests receive exceptional service throughout their stay. This role includes greeting guests upon arrival, managing check-ins and check-outs, handling guest inquiries and complaints, and providing information about hotel facilities and services. The officer will also play a crucial role in enhancing the guest experience by addressing their needs promptly and effectively.

Key Responsibilities:
  1. Guest Services:
    • Welcome guests upon arrival and ensure a smooth check-in process.
    • Provide personalized service and attention to guests especially the guests from China.
    • Offer information about hotel facilities, services, and local attractions.
  2. Communication:
    • Act as a liaison between Chinese-speaking guests and other hotel departments.
    • Handle guest inquiries, complaints, and requests in a professional and timely manner.
    • Ensure clear and effective communication with guests in both Chinese and English.
  3. Problem Resolution:
    • Address and resolve guest issues or complaints promptly, ensuring guest satisfaction.
    • Follow up with guests to ensure their needs have been met.
  4. Coordination:
    • Coordinate with the Front Office, Housekeeping, and other departments to ensure seamless service delivery.
    • Assist in organizing special events and arrangements for Chinese-speaking guests.
  5. Administrative Duties:
    • Maintain accurate records of guest interactions and transactions.
    • Prepare daily reports on guest feedback and any issues that arise.
    • Assist in the preparation of guest correspondence and promotional materials in Chinese.
  6. Promote Hotel Services:
    • Upsell hotel facilities and services to maximize guest experience and revenue.
Qualifications:
  • Minimum Diploma Hospitality Management or related field.
  • Previous experience in a guest relations or customer service role, preferably in the hospitality industry.
  • Fluent in Mandarin and/or Cantonese, with excellent written and verbal communication skills.
  • Proficiency in English is essential.
  • Strong interpersonal and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Excellent organizational and multitasking abilities.
Personal Attributes:
  • Friendly and approachable demeanor.
  • High level of professionalism and integrity.
  • Attention to detail and a proactive approach to problem-solving.
  • Ability to remain calm and composed under pressure.
  • Strong cultural sensitivity and awareness.
Working Conditions:
  • The role requires flexibility to work shifts, including evenings, weekends, and holidays.

Do express your interest by forwarding your application together with a comprehensive resume or CV, relevant testimonials, certificates and a recent passport size photograph to the below email / address:

Human Resources Department

THE PACIFIC SUTERA HOTEL